Return policy

Our policy lasts 30 days. If it's been more than 30 days since your purchase, unfortunately we can't offer a refund or exchange. To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging. Certain types of merchandise are not permitted for returns. For example, intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases cannot be returned. Other items that are not permitted for returns: * Gift cards * Certain health and personal care products To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. In certain cases, only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.

Delayed or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time for your refund to officially be posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, contact us at: customerservices@gogoshop.co.uk Sale or Promotional Items (if applicable) Only regular priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at services.client@gogoshop.fr to provide you with the address to which you should return the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them so they will know you returned their gift.

Shipping

To return your product, please email us at services.client@gogoshop.fr to provide you with the address to which you should return the item. You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.